Terms & conditions of sale
General
Please check your booking carefully before confirming – all sales are final and money cannot be refunded, except in the case of a cancelled event; or our ability, at our discretion, to sell the ticket(s) you have ordered on your behalf (see “Refunds” below).
When you place your order, the Box Office will allocate tickets according to availability. Nearer the date of the performance, seating is likely to become more restricted, and it may be advisable to ring the Box Office (please see our website at www.klogs.co.uk) to confirm that you will be able to obtain the seats you require.
All seats are numbered.
While we will try to accommodate requests for specific seats, this cannot always be guaranteed. Please contact the Box Office by email or telephone at the earliest opportunity if you have any such requests.
KLOG reserves the right to change artists or programmes as necessary and also to refuse admission to latecomers at any event until a suitable break or at the first interval.
Concessions & group discounts
If concessions are offered for a performance (please see the tickets page), they are offered for people who meet one of the following criteria:
Children aged 15 and under;
Senior citizens of pensionable age and over;
Registered disabled.
For every 10 tickets you order in one transaction, we will provide an additional ticket for free.
Collection of tickets
All tickets must be collected from the Box Office at least 15 minutes before the relevant performance begins. The Box Office will open approximately 45 minutes before each performance. Any tickets which are unclaimed, without notice, 15 minutes before the start of the performance may be sold to the general public, and in such cases refunds will be made only on request.
Collection of concession tickets may require proof of eligibility.
Refunds
Please note that we are normally unable to refund ticket orders. However, at our discretion we will endeavour to swap or refund ticket orders, on the following basis:
No swap or refund can be made on the day of the relevant performance, other than at the discretion of the Box Office. Please try to ensure that you return tickets and/or contact the Box Office as early as possible.
If you are unable to attend a performance and wish to swap your tickets for another performance, we will facilitate that, subject to sufficient seats being available for that other performance. We cannot guarantee that all seats for that other performance will be together: that will depend on availability. Please note that, if your existing order includes concessions that are not available for that other performance, you will have to pay the outstanding sum before we can effect the change. If tickets have been posted to you at your request, we will be unable to confirm the transfer until we have received the tickets back from you, which you post at your own risk. Please contact the Box Office to discuss in the first instance.
If you are unable to attend at all, and wish to seek a refund, please contact the Box Office. We will be able to make refunds only once all other tickets for the relevant performance have been sold and, if your tickets have already been posted to you, on our receipt of those tickets.
Accessibility
Our venue is accessible to disabled patrons. Please call the Box Office who can advise on access into each venue. (See also our Access Statement).